I can’t sign in to my Cloud Megastore account

Cloud Megastore accounts are opened by signing up on the website, and you reach your files through the Sign in link. If sign-in is not working, try the checks below before contacting us.

Checks to try first

• Use the Sign in link on cloudmegastore.com rather than an old bookmark.
• Confirm you are using the email address you signed up with.
• Retype your password rather than relying on a saved one, and check Caps Lock.
• Search your inbox and spam folder for your sign-up confirmation email.
• Try a different browser, or a private window with extensions disabled.
• Clear your browser cache and cookies, then load the sign-in page again.

Cloud Megastore uses password-based protection on files and access points, so keep your password private and avoid sharing it by email or chat.

If you still can’t get in

Send us a request and include:

• The email address on the account
• What happens when you try to sign in, including any message you see
• The browser or device you are using
• The first 6 and last 4 digits of the card used for the account

Never send your full password or full card number. Our support team replies to the email address you enter on the form.