My upload or download isn’t working

Cloud Megastore handles file transfers at optimized speed, though the result depends on your network conditions and the size of the file. If a transfer stalls, work through the checks below.

Checks to try first

• Test your connection on another site, and switch between Wi-Fi and mobile data.
• Keep the browser tab open until the transfer finishes.
• Retry a large file on a steadier connection, or split it into smaller files.
• Check whether your plan still has room: Single Day Pass 1 GB, Silver 15 GB, Gold 100 GB.
• Try a different browser, or a private window with extensions disabled.
• Confirm your device has enough free space for a download.

Finding your files

If a file uploaded but you cannot see it, use the global search in your account to look it up by name or other file details, and check the folder you organized it into.

Report it to us

• The email address on your account
• Whether the problem is with uploading or downloading
• The file name, approximate size, and file type
• Any error message you see, plus your browser and device
• The first 6 and last 4 digits of the card used for the account